Rocket City Restoration treats you and your property with the utmost respect. I have used nationwide companies in the past and in comparison, this locally owned company takes care of it's neighbors. I can say with confidence that the "First Response" to our unexpected restoration needs were immediate, thorough and responsible with our belongings. Time is of the essence and there was no delay! The owner himself directed removal of belongings and immediate restoration of the damaged areas of our home. He is both experienced and easy to communicate with during this most stressful time. There were no surprises! Each stage of the process went according to the expectations and necessary steps required to get the job done! I would recommend Rocket City Restoration to you with confidence!
We had a toilet leak under the linoleum in a bathroom with a concrete floor. There was so much water that we had to pull up the linoleum. Called Rocket City Restoration and talked to Rudy. He advised us on a simple solution. Because of the time of year, he said we could put box fans in the bathroom and run them for a week. That would dry out the floor. We should also pull off the trim around the baseboard, and the fans would dry out the wood at floor level. This solution worked and saved us money. I appreciate the honesty of a man who will give you good advice, even if it costs him a job. I would definately call Rudy if we ever have more water damage problems.
Rudy and his team are the best contractors of any sort that we have ever had the pleasure of doing business with. Our projects were conducted on time, on schedule, and with an extremely high level of professionalism.
Wonderful folks to have on your side during a tough time. Very professional and responsive, helpful and accommodating. They were also very thorough in their work and honest in their opinions. Could not have chosen a better professional. Thank you for such wonderful service.
They handled damage from a leak quickly and professionally. The owner was genuinely nice and appreciative of working on it. They're a local non-franchise business, and I'd highly recommend them based on what we saw.
Rudy and Rocket City Restoration did a tremendous job with a mold remediation at my mother's home. They truly went above and beyond to help us out when we had a horrible time crunch, and we really appreciate their work. Thanks!
Very professional. Explained exactly what they would do and did it. Adjusted cost downward when we completed some of the cleaning so they didn't need to do it. Punctual and adjusted well to some additional air filtration that was required. Would recommend them without reservation.
Ozone machine for smoke smell. Totally eliminated smoke smell.
We experienced a water leak which had damaged both upstairs and down. Mr. Becker came in immediately and began to try to minimize the damage (control mole, dry out wood, etc). He continued to check on a daily basis doing what needed to be done to prevent more expense. He packed all of the house carefully and professionally before the actual repair work began. During the time of the repairs, he came in to check that more problems had not been uncovered and monitored at every stage. When the work was completed, he replaced the furniture which was in perfect condition. He treated the furniture like it was his own. He is a real professional and a truely honest gentleman. His crew works in the same professional manner that he does and were delightful to have in my home. I was absolutely satisfied in every way . Mr. Becker is very knowledgable and you can trust the recommendations he makes. That was our experience.
Examined my crawlspace for mold remediation and gave me an estimate. Mr. Beckert (owner/operator) was punctual and very professional. He thoroughly examined my crawlspace, performed a mold assessment and clearly explained the results of his assessment. Instead of taking advantage of my ignorance, he recommended a solution that would address my problem and save me a lot of money. I appreciated Mr. Beckert's honesty and integrity and would highly recommend Rocket City Restoration.
We had a mold issue at a rental property - Rudy (owner) first referred us to a third party for independent mold testing. Rocket City Restoration used the third party's mold testing report as the basis for his estimate. As soon as we approved the estimate, Rudy got to work on the cleanup, which involved some demolition & repair, and what I would consider to be extensive cleanup. Rudy always arrived on-site when he said he would, which we've sadly found to be the exception with most contractors. The estimate he provided was itemized in detail, and the final actual bill was also itemized and VERY close to the estimate, despite some surprises along the way. Rudy kept our best interests in mind throughout the project, and also went out of his way to interact and forge a relationship with our renter. The final result certainly meets, if not exceeds, our expectations. We will certainly refer Rocket City Restoration to others and will do business with them again, should the need arise.
Carpet removal, mold treatment, and air scrubbers were used to bring down a high mold count in a bedroom. The owner, Rudy, was very responsive to the initial phone message I left on an answering machine, calling me back in less than 30 minutes. He was knowledgeable and extremely helpful. The work was scheduled the same week that I called and was performed in a very professional manner. I am a property manager and have dealt with more than one mold remediation company over the years. I am so pleased with the services provided by Rocket City Restoration that I will definitely use them again in the future should the need arise.
When I called Rudy after an F3 Tornado followed by 3 inches of rain, I expected him to say that it was too bad of wreckage to bother. No roof, and sheet rock plopped on everything. The mold was beginning where water had run down the walls, Even the garage containing many good items as well as 56 years of family and trip pictures stored in plastic tubs were saved by RC Restoration. These stacked tubs had broken glass and debris coating them and standing water on the garage floor.so that you had to walk through it to get to things. The staff just patiently wrapped delicate things in the house and the casement furniture was cleaned after they professionally pad wrapped it and taken in their truck. Everything that was able to be restored/cleaned and stored in a climate controlled building was returned after 10 months to a rebuilt home Then the furniture was placed in the rooms without a mark. And the clean, delicate dishes and breakables were unpacked and placed in cabinets or china cabinets If it had not been for the services this company RCR provided, then we would be heart broken to know it would never ever be like our home. No other storm recovery services could begin to do what they have done for us. Thank you to each of the staff. Larry and Patricia Atha Bay Hill Drive Athens, Al
I had some water lines in the house break because of the freezing weather. I contacted my insurance company and I was told there were no plumbers, no water litigation companies, and no remediation available that they use and I would have to do the best I can in finding what I needed due to the numerous weather related problems in my area. I had a difficult time locating a plumber. All of the plumbers were booked up for a week or more. By sheer luck, I located a plumber that lives nearby and he immediately came to the house because I had no water service in the house. In order for the plumber to repair the water lines to restore water service, the cabinets had to be removed and the area opened up. Now I needed a contractor. Again by sheer luck, the plumber knew a contractor that he has worked with numerous times. I contacted the contractor immediately he came to the house and removed the cabinets and opened up the area. After the contractor removed the cabinets and opened up the area and the plumber repaired the lines, I used a wet vacuum, fans, and a dehumidifier to dry up the area for several days the best I could while waiting on my insurance company for further instructions. After several days of waiting for instructions from my insurance company, I was told I needed to find a water litigation company and have them inspect the water damaged area. I looked at all of the local companies that advertised services that appeared to deal with water damage. When I look for a company that provides a service I have never used before and there are several companies that advertise this service, I look for a company that has good reviews and has been in business at the same business address (not a post office box or house address) for numerous years. I contacted Rocket City Restoration. They have been in business since 1996. They have a regular business address. They have good reviews of providing quality work. When I contacted Rocket City Restoration, I talked to Mr. Beckert and explained my situation. He asked me questions about the water damaged area and what has been done so far. Mr. Beckert determined that I did not need water litigation and I had done everything correctly. He gave me some instructions on how to further inspect things and some advice as how to proceed from this point on. Mr. Beckert could have told me just about anything and I wouldn't have known any better. He could have come to my residence and did things that probably didn't need to be done and charged me a lot of money, but he didn't. He gave me some instructions and some advice and the instructions and advice were correct. With this experience, I would use Rocket City Restoration if I needed any of the services they provide.